Refund Policy
Last updated: May 17, 2026
1. Overview
At Kansova AI, we want you to be satisfied with our Service. This Refund Policy outlines the circumstances under which we offer refunds for subscriptions, credit purchases, and failed generations. All refund requests are evaluated on a case-by-case basis and are subject to the conditions below.
2. Refundable and Non-Refundable Cases
| Item | Refundable? | Conditions |
|---|---|---|
| First-time subscription (Pro/Team) | Yes | Within 14 days of initial purchase AND fewer than 50 credits consumed |
| Renewal subscription fees | No | Non-refundable once a new billing cycle begins |
| Credit top-up (unused) | Yes | Within 7 days of purchase AND zero credits used from the top-up |
| Credit top-up (partially used) | No | Once any credits from a top-up are consumed, the purchase is final |
| Failed generation (our error) | Yes | Credits automatically refunded within 24 hours |
| Unsatisfactory generation result | No | Subjective quality does not qualify for refund; AI results vary by prompt |
| Annual plan (after 14-day window) | Partial | Pro-rata for unused full months, minus 10% administrative fee |
3. Subscription Refunds
Kansova AI offers a 14-day money-back guarantee for first-time subscribers on paid plans (Pro and Team). If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription purchase, provided you have consumed fewer than 50 credits during that period.
After the 14-day period, subscription fees are non-refundable. Cancellation takes effect at the end of the current billing cycle. No partial refunds are provided for unused days or credits within a billing cycle.
4. Credit Top-Up Refunds
Credit top-up purchases are non-refundable once the credits have been added to your account. If you have not used any credits from a top-up pack, you may request a refund within 7 days of purchase by contacting our support team.
5. Failed or Defective Generations
If a generation fails due to a technical error on our end (server error, timeout, or infrastructure failure — not user error, invalid prompts, or network issues on your end), the consumed credits will be automatically refunded to your account within 24 hours.
If you believe credits were deducted in error, please contact us within 7 days with the generation ID and timestamp. We investigate all disputes and will restore credits if the failure was on our side.
Important: Generations that complete successfully but do not meet your subjective quality expectations (e.g., style mismatch, minor artifacts, unexpected composition) are not eligible for credit refunds. AI generation quality depends on prompt specificity, model selection, and inherent model limitations. We recommend refining prompts and trying different models to achieve desired results.
6. Annual Plan Refunds
Annual plan subscribers who cancel after the 14-day window may request a pro-rata refund for unused full months, minus a 10% administrative fee. Refunds are calculated from the date of the cancellation request, not the end of the billing cycle. No refunds are provided for the current partial month.
7. Cancellation Policy
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing cycle. You will continue to have access to paid features until the cycle ends. After cancellation, your account will revert to the Free plan, and any unused subscription credits will expire at the end of the cycle.
To cancel, go to Account Settings → Billing → Cancel Subscription, or email us at support@kansova.com.
8. Payment Processor Role
All payments are processed by Stripe, Inc. Kansova AI does not store your full credit card information. Refunds are issued to the original payment method used for the purchase. Depending on your bank or card issuer, refunds may take 5-10 business days to appear on your statement. Kansova AI is not responsible for delays caused by payment processors or financial institutions.
9. How to Request a Refund
To request a refund, please email us at support@kansova.com with the subject line "Refund Request" and include:
- Your registered email address
- Invoice or transaction ID
- Reason for the refund request
- Date of purchase
We aim to process all refund requests within 5-7 business days. Approved refunds will be issued to the original payment method.
10. Chargebacks and Disputes
We encourage users to contact us directly before initiating a chargeback with their bank or card issuer. Unauthorized chargebacks may result in immediate account suspension and may be reported to fraud prevention services.
11. Changes to This Policy
We may update this Refund Policy from time to time. The most current version will always be posted on this page with an updated "Last updated" date. Refund requests are evaluated based on the policy in effect at the time of purchase.
12. Contact Us
If you have any questions about this Refund Policy, please contact us at support@kansova.com.